Refund & Return Policy

At Petgreen.in, we want you and your pet to be happy with your purchase.

If you receive a damaged, defective, incorrect, or missing product, please contact us as soon as possible.

Return Eligibility

A return may be accepted if:

• The product is damaged or defective

• You received the wrong product

• The product is missing from your order

The product should be unused and in its original condition wherever possible.

How to Request a Return

Contact us at petgreen.in@gmail.com with:

• Your order number

• Your name and phone number

• Reason for the return

• Clear photos or videos of the product, if applicable

Our team will review your request and guide you through the next steps.

Refund

If your return is approved, the refund will be processed after we receive and inspect the returned product.

Refund timing may depend on your payment method and payment provider.

Some products may not be eligible for return due to hygiene or safety reasons.

For any return-related questions, contact us at petgreen.in@gmail.com.